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Privacy Policy — Noteable

Effective Date: December 1, 2025

Noteable (“we”, “our”, “us”) is operated by Matthew Giglio, based in Adelaide, South Australia. Noteable is an Australian documentation platform for sole traders and small NDIS providers.

1. Privacy Commitment

We are subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We handle personal information responsibly, securely, and transparently.

2. Information We Collect

We collect information needed to provide and improve the service, including:

  • Account information: Name, email address, and contact details.
  • User content: Session notes, transcripts, audio uploads, and documents you provide.
  • Client information: Client goals, interventions, and related clinical context entered by your team.
  • Usage information: Product analytics and technical logs used for quality and security.
  • Payment information: Processed securely by Stripe. We do not store full card details.

3. How We Use Information

We use information to:

  • Provide session documentation, progress tracking, and reporting workflows.
  • Operate accounts, tenant workspaces, and customer support.
  • Improve reliability, safety, and product performance.
  • Meet legal, security, and compliance obligations.

We do not sell, rent, or trade your personal information.

4. Storage and Security

  • Infrastructure: Clinic records and workspace data are hosted and stored in Sydney, Australia.
  • Encryption: Data is encrypted in transit (TLS) and at rest where supported.
  • Access controls: Production access is restricted and monitored.

5. AI Processing

We may use third-party AI providers to generate drafts and summaries from content you submit. Some content may be transmitted to those providers for processing.

  • Our use: We do not use your content to train our own models.
  • Provider terms: Third-party processing is governed by provider terms and account configuration.
  • Transport security: Data sent to AI providers is encrypted in transit.

6. Retention and Deletion

  • Retention period: Client-related records are retained for a minimum of 7 years from last service date, matching common clinical record-keeping practice. Noteable is not a guaranteed 7-year NDIS-compliant archive.
  • After cancellation: Workspace access may become read-only so records remain accessible.
  • Requests: You can request data export or deletion via hello@noteable.com.au.
  • Deletion processing: Data is removed from active systems within 30 days where feasible; backups may persist for disaster recovery up to 90 days.

7. Your Rights

Under the APPs, you may request access, correction, export, or deletion of personal information.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Cookies and analytics

The marketing site and the public trial pages load product and advertising analytics so we can understand how people find Noteable and whether trial sign-up works: Google Analytics, HubSpot, Vercel Analytics, and Meta Pixel (Facebook / Instagram ads). Authenticated clinical pages do not load those third-party marketing scripts. You can write to us if you have questions about this processing.

Analytics processors (Google Analytics, HubSpot, Vercel Analytics, Meta) may process data outside Australia. Clinic records and workspace data remain hosted and stored in Sydney, Australia. If you need a specific processing arrangement, contact us before relying on this site for that purpose.

Meta Pixel and Meta’s Conversions API are used only to measure and improve Noteable ads on the marketing site and public trial pages. The browser pixel does not receive your email. The server-side Conversions API may send a hashed (SHA-256) copy of your account email, plus IP address and browser type, so Meta can attribute a trial start if the pixel is blocked. We do not send session notes, transcripts, client records, or unhashed email. Click identifiers such as fbclid are not stored on your organisation record.

9. Contact

Noteable
Operated by Matthew Giglio
Email: hello@noteable.com.au
Adelaide, South Australia